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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Configure steps in the Order Fulfillment process to guide the product configuration.
B) Create an order validation task in the Order Fulfillment process.
C) Implement the Guided Sales using OmniScripts.
D) Configure Advanced Rules to validate the quote configuration.

2. For flow based tasks, which two statement are correct?

A) A Retail Store KPI is always needed and is passed to the flow in the variable Retail Store KPI.
B) Assessment Task IDs and Visit IDs are passed to the flow in a flow task.
C) Retail Store KPIs are not needed, as long as an Assessment Indicator Definition is available within the flow to create the Retail Visit D KPI.
D) Retail Visit KPIs always need a corresponding Retail Store KPI.
E) Flow based tasks should never be used for tasks that require a Retail Visit KPI.

3. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

A) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
B) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
C) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
D) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.

4. ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

A) Use Industries Order Management to inform the assurance platform as part of the orchestration plan
B) Use Platform Events and GetAsset API
C) Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
D) Use a Bulk API connector via middleware

5. Which permission set allows end-users to leverage the Einstein Visit Recommendation feature in Consumer Goods Cloud?

A) Lightning Direct Store Delivery
B) Action Plans
C) Tableau CRM Plus Admin
D) Retail Execution Lightning Plus
E) Tableau CRM Plus User

Solutions: