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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) WebLM Server Details
B) Primary Proactive Contact Details
C) Email Server Details
D) Database Server Details
E) Secondary Proactive Contact Details

2. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Plan system capacity.
B) Add ports to resource groups.
C) Install WebLM.
D) Install the Dialer software.

3. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system configuration files
B) database
C) data/stat files
D) system and calling lists

4. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) The quota settings were not active for the job.
C) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
D) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
E) The calling list being used was downloaded and overwritten during calling.

5. What does db_mgr script do?

A) It copies calling lists to *.old.
B) It removes all old and outdated files from the system.
C) It runs a backup of the database to DVD.
D) It rolls up the daily data into monthly statistics.
E) It stops and starts the database

Solutions: