Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A. Evolution of the Contact Center agent
B. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C. Contact Center data gathered from generic reports only

Question 2

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. Which system support click-to-call from the web?
B. What are the agent performance reporting requirements?
C. What are the customer support pain points?
D. What Is the IVR name?
E. What is the percentage of customer support Issues that are resolved In one call?

Question 3

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Contact Recording
B. Avaya Contact Recording Advanced
C. Avaya Basic Contact Recording
D. Avaya Enhanced Contact Recording

Question 4

Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A. Physical Entry-Level Server
B. VMware Mid-Range Server
C. VMware High-End Server
D. Physical Mid-Range Server

Question 5

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A. Avaya Agent Desktop
B. Avaya Callback Assist
C. Avaya IX ™ Workplace
D. Avaya IX ™M Workspaces

Solutions: