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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Doing your due diligence with us will buy you sweat equity with IT.
B) In a way, aren't we all on the IT team?
C) Avaya has a long history of placing solutions in the contact-center environment.
D) I've already got everything I need from the IT team, I need to hear it from you!
E) Maybe we can help. What's keeping your agents from meeting their goals?

2. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) IPOSS includes major software upgrades, updates and patches.
B) Default coverage hours for IPOSSare365x 24.
C) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
D) IPOS Scan be sold under wholesale and co-delivery models.
E) IPOSS includes remote diagnostic capabilities.

3. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 4 hour
B) Less than 1 hour
C) 1 week
D) 1 day

4. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Simplifying management
B) Customer Satisfaction
C) Driving efficiencies
D) Work from anywhere
E) Bring Your Own Device (BYOD)

Solutions: