Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Aug 26, 2026   Q&As: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:
SectionObjectives
Topic 1: Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
  • 1. Peripheral Gateway (PG) functions
    • 2. Router and Logger roles
      - Call flow and high-level design
      Topic 2: Troubleshooting- Call flow debugging
      - Common deployment issues
      Topic 3: Installation and Deployment- UCCE software installation
      • 1. Component deployment sequence
        • 2. Server prerequisites
          Topic 4: Configuration and Implementation- Cisco CVP integration
          - Call routing configuration
          • 1. Call treatment configuration
            • 2. Dial plan setup
              Topic 5: Scripting and Call Control- Routing scripts design
              • 1. Skill-based routing
                • 2. Call flow scripting logic
                  Topic 6: Administration and Maintenance- User and agent management
                  - System monitoring and reporting

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