Salesforce BA-201 : Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A) The customer should be consulted.
B) The customer should be informed.
C) The customer should be responsible.

2. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A) The support organization still needs to be trained on how to use Sales Cloud.
B) The previous implementation partner neglected to do a knowledge transfer of the final solution.
C) The system admins note a fair amount of technical debt without having the time or expertise to address it.

3. A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

A) Review the documentation to ensure that information gathered about the process is correct.
B) Conduct elimination with stakeholders regarding their parts of the process.
C) Using strategy analysis, define models of how gaps in the business process can be resolved.

4. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A) Managed packages are easily customizable to meet CK's exact requirements.
B) Each version of a managed package on the AppExchange undergoes a security review.
C) Managed packages are updated automatically with each Salesforce Release.

5. The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

A) The solution with the lowest cost
B) The solution with the highest business value
C) The solution with the fastest implementation time

Solutions: