SAP C-BOSUP-90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Ask the customer for their usernames and passwords.
B) Try to guess what the customer might want to have.
C) Get a thorough understanding of the issue from the information given in the message.
D) Search for notes and confirmed messages.

2. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively without graphics
B) Reports with animations
C) Reports exclusively with graphics
D) Reports with or without graphics

3. What is recommended communication behavior if a message has a long life cycle?

A) Sorry for the time taken but I was working on a more important customer's issue.
B) I need to work with my manager to get a plan around how to get a solution.
C) I am the only person with this skill so it cannot be escalated.
D) I am going to be on holiday for two weeks please wait until I get back.

4. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) The message requires further qualification.
B) Trace files require further analysis.
C) A fix is required.
D) A note needs to be created based on the result of the investigation.

5. What is a work center in the SAP Solution Manager? (Choose two)

A) Software to monitor SAP systems
B) A tailored and role-based user environment
C) A user community
D) A web-based access point to enhance support functions enablement

Solutions: