IBM C2090-045 : IBM Information Management Front End Tools and Processes

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

What is the main purpose of ECuRep?

A. It is the data repository for product Component IDs.
B. It is the repository for product download.
C. It is the data repository for manuals.
D. It is the repository for all customer PMR data.

Question 2

When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A. Total Turn around time
B. Response Time
C. Last Service Given days
D. Self Sufficiency

Question 3

A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A. 89
B. 59
C. 69
D. 19

Question 4

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Criticalimpact or system down
B. Non-critical query
C. Non-critical or impacting support team
D. Severeimpact and system running

Solutions: