IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/P;12340 B130C702
B) N;RS4/1/A;12340B130C702
C) N;RTA/1/A;12340B130C702
D) N;RTA/1/P;12340B130C702

2. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMTechbooks
B) IBMTechnotes
C) IBMRedbooks
D) IBMBluebooks

3. Communication is not what the L1 support professional says. It is what the customer hears and what they think the L1 support professional meant. It is the perception. NOT the:

A) intent.
B) information.
C) words.
D) understanding.

4. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be personalized.
B) will be translated to the National Language.
C) can be animated like a Power Point presentation.
D) can be refreshed to always show current information.

5. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Every one as it'sacess is public from the internet.
B) IBM employees and Customers who are registered in ECuRep
C) IBM employees that are registered in ECuRep.
D) Only IBM employees where they can access it from the intranet.

Solutions: