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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to restrict drop-down list values for a specific group of users.
B) You want to set up a service agent for an administrator
C) You want to perform fine-tuning activities.
D) You want to make custom reports available on the home page
E) You want to standardize system access

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Execute data migration
B) Set up scoping
C) Define business roles
D) Define the organizational structure

3. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Installed base
B) Contract
C) Registered product
D) Customer

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Variable selection is possible
C) Custom reports can be created by sales employees
D) Custom calculated key figures are allowed
E) Custom reports require new data sources

5. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service technician team
B) Service engineer
C) Territory Manager
D) Customer
E) Responsible employee

Solutions: