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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process includes business, service and component sub-processes?

A) Capacity management
B) Incident management
C) Service level management
D) Financial management

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the known error database
B) The configuration management system is part of the service knowledge management system
C) The configuration management system is part of the configuration management database
D) The service knowledge management system is part of the configuration management system

3. Which one of the following is NOT a characteristic of a process?

A) It is measurable
B) It responds to specific events
C) It structures an organization
D) It delivers specific results

4. Which one of the following is NOT an objective of problem management?

A) Restoring normal service operation as quickly as possible
B) Minimizing the impact of incidents that cannot be prevented
C) Eliminating recurring incidents
D) Preventing problems and resulting incidents from happening

5. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) Amongst the duties of the ECAB is the review of completed emergency changes
B) The ECAB will be chaired by the IT director
C) The ECAB will be used for emergency changes where there may not be time to call a full CAB
D) The ECAB considers every high priority request for change

Solutions: