HP HP0-M22 : Implementing HP Service Manager Software

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Aug 24, 2026   Q&As: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
  • 1. RDBMS server
    • 2. Web server
      • 3. Application server
        - Client types and features
        • 1. Web client
          • 2. Windows client
            - Integration methods
            • 1. Web Services
              • 2. LDAP
                • 3. Connect-It
                  Topic 2: Architecture, Installation and Deployment25%- System architecture
                  • 1. Port and firewall requirements
                    • 2. Network topology
                      - Installation and upgrade
                      • 1. Server installation
                        • 2. Database setup
                          • 3. Client deployment
                            Topic 3: Administration, Maintenance and Reporting24%- Reporting and integration
                            • 1. Decision Center
                              • 2. Crystal Reports
                                - System administration
                                • 1. User and role management
                                  • 2. Backup and recovery
                                    Topic 4: HP Service Manager Processes and Modules8%- Tailoring and engine components
                                    • 1. Security configuration
                                      • 2. Approval engine
                                        • 3. Notification engine
                                          - ITIL-aligned processes
                                          • 1. Service level management
                                            • 2. Change management
                                              • 3. Incident management
                                                • 4. Release management
                                                  • 5. Problem management
                                                    Topic 5: Configuration and Customization25%- Process configuration
                                                    • 1. Form layout
                                                      • 2. Workflow design
                                                        - Data management
                                                        • 1. Custom fields and dictionaries
                                                          • 2. Database schema
                                                            • 3. Global variables and lists
                                                              Topic 6: Troubleshooting and Optimization10%- Error diagnosis
                                                              - Performance tuning

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