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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.

2. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
D) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.

3. Which statement best describes self-encrypting drive (SED) technology?

A) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.

4. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) advisory
B) notice
C) bulletin
D) statement

5. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter cannot be used on SCSI drives.
B) Disk defragmenter cannot be used with drives in RAID configuration.
C) Disk defragmenter does not increase the responsiveness of the operating system.
D) Disk defragmenter should be the only program running while the disk is defragmenting.
E) Disk defragmenter should not be used on solid-state drives (SSD).

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