EXIN ITILSC-OSA日本語 : ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)
- Exam Code: ITILSC-OSA日本語
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版)
- Updated: Sep 16, 2026 Q&As: 26 Questions and Answers
About EXIN ITILSC-OSA日本語 Exam
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Conclusion
The OSA module is a perspective that prepares organizations as well as individuals for knowledge in managing the daily IT services operations and gaining a better approach to the execution of ITIL processes. Thus, through the ITILSC-OSA test, specialists will be assisting their employers in service delivery and support to their customers. It all boils down to people, relationships, processes, as well as infrastructure technology that is needed for ensuring that a specific program or organization is capable of extending IT services that are high quality in addition to being cost-effective. The aim of obtaining the ITIL Operational Support and Analysis designation is to meet the needs of the organization in addition to those of the customer.
Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Problem Management | - Known error database usage - Root cause analysis techniques |
| Event Management | - Event correlation and response - Event detection and filtering |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Access Management | - Authorization and rights management - Identity and access control principles |
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