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EXIN ITILSC-SOA : ITIL Service Capability Service Offerings and Agreements
- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Updated: Aug 17, 2026 Q&As: 14 Questions and Answers
About EXIN ITILSC-SOA Exam
Career Path
The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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How much ITILSC-SOA Exam Cost
The price of the ITILSC-SOA exam is $399 USD.
What is the duration of the ITILSC-SOA Exam
- Passing Score: 28 marks
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Key roles in SOA processes - Technology and tool considerations |
| Service Catalogue Management | 15% | - Integration with other processes - Structure, content and maintenance - Business and technical views |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |
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