Salesforce AP-203 : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A. Advertising sales management
B. Enterprise sales management
C. Multiple subscription management
D. Subscriber lifecycle management

Question 2

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Question 3

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Compatibility Rules
B. Advance Rules
C. Attribute Rules
D. Context Rules

Question 4

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Fields
B. Calculation Matrix
C. Pricing plan
D. Attribute
E. Price lists

Question 5

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
D. Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Solutions: