EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Aug 03, 2026 Q&As: 505 Questions and Answers
About EXIN ITIL Deutsch Exam
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 3: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 4: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 5: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Topic 6: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 7: Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Was ist die Definition eines Problems?
A) Eine ungeplante Unterbrechung eines Dienstes oder eine Verringerung der Qualität eines Dienstes
B) Eine Ursache oder mögliche Ursache eines oder mehrerer Vorfälle
C) Jede Zustandsänderung, die für die Verwaltung eines Konfigurationselements (CI) von Bedeutung ist
D) Ein Vorfall, für den noch keine vollständige Lösung verfügbar ist
2. Was hilft bei der Bewältigung eines Vorfalls, wenn unklar ist, welches Supportteam an dem Vorfall arbeiten soll?
A) Ziellösungszeiten
B) Notfallwiederherstellungspläne
C) Selbsthilfe
D) Schwärmen
3. Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
A) Serviceanforderungsverwaltung
B) Vorfallmanagement
C) Bereitstellungsverwaltung
D) Service-Level-Management
4. Was ist im Rahmen der Dimension „Partner und Lieferanten“ zu berücksichtigen?
A) Der Grad der Integration und Formalität in den Beziehungen zwischen Organisationen
B) Die im Rahmen der Leistungserbringung und -nutzung erstellten, verwalteten und verwendeten Informationen
C) Die erforderlichen Fähigkeiten und Kompetenzen von Teams und einzelnen Mitgliedern der Organisation
D) Die Aktivitäten, Arbeitsabläufe, Kontrollen und Verfahren, die zum Erreichen der vereinbarten Ziele erforderlich sind
5. Welches ist das BESTE Beispiel für eine Notfalländerung?
A) Eine geplante größere Hardware- und Softwareimplementierung
B) Die Implementierung einer geplanten neuen Version einer Softwareanwendung
C) Die Implementierung eines Sicherheitspatches für eine kritische Softwareanwendung
D) Ein risikoarmes Computer-Upgrade, das als Serviceanfrage implementiert wird
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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