EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch
- Exam Code: EXIN
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Oct 08, 2026
- Q & A: 505 Questions and Answers
About EXIN ITIL V3 Foundation (ITIL Deutsch Version) : EXIN Exam
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - General management practices
|
| Service Value Chain Activities | 15% | - Engage - Deliver and support - Plan - Improve - Obtain/build - Design and transition |
| ITIL Service Value System | 20% | - Guiding principles - Service value chain - Governance - Practices - Continual improvement |
| Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| Guiding Principles | 18% | - Progress iteratively with feedback - Optimize and automate - Think and work holistically - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Start where you are |
| Four Dimensions of Service Management | 18% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Was wird durch das Service-Wertesystem beschrieben?
- A. Dienstleistungen, die auf einem oder mehreren Produkten basieren und auf die Bedürfnisse einer bestimmten Verbrauchergruppe zugeschnitten sind
- B. Gemeinsame Aktivitäten eines Dienstanbieters und eines Dienstkonsumenten, um eine kontinuierliche gemeinsame Wertschöpfung sicherzustellen
- C. Wie alle Komponenten und Aktivitäten der Organisation als System zusammenarbeiten, um Wertschöpfung zu ermöglichen
- D. Wie man den systemischen Ansatz des Leitsatzes Ganzheitlich denken und arbeiten anwendet
Correct Answer: C 🗳️
Wo sind die Details der erforderlichen Leistungsergebnisse eines Dienstes definiert?
- A. Serviceangebote
- B. Serviceanfragen
- C. Servicekomponenten
- D. Service-Level-Vereinbarungen
Correct Answer: D 🗳️
Welche Art von Änderung ist vorab genehmigt, risikoarm, relativ häufig und folgt einem Verfahren oder einer Arbeitsanweisung?
- A. Eine normale Änderung
- B. Eine Notfalländerung
- C. Eine Standardänderung
- D. Eine interne Änderung
Correct Answer: C 🗳️
Welche der folgenden Eigenschaften ist NICHT charakteristisch für einen Prozess?
- A. Es ist messbar
- B. Es liefert spezifische Ergebnisse
- C. Es strukturiert eine Organisation
- D. Es reagiert auf bestimmte Ereignisse
Correct Answer: D 🗳️
Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?
- A. Aktivierung ändern
- B. Vorfallmanagement
- C. Kontinuierliche Verbesserung
- D. Problemmanagement
Correct Answer: A 🗳️
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