33820X PDF Dumps Jan 11, 2023 Exam Questions – Valid 33820X Dumps
Ultimate 33820X Guide to Prepare Free Latest Avaya Practice Tests Dumps
NEW QUESTION 26
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 27
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Proactive Contact
- C. Avaya Aura® Elite Multichannel
- D. Avaya Intelligent Customer Routing
Answer: A
NEW QUESTION 28
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Active-Active
- B. Primary-Backup
- C. Primary-Secondary
- D. Active-Passive
Answer: C
NEW QUESTION 29
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Voice Bundle
- C. Reporting Bundle
- D. Advanced Bundle
Answer: A,C
NEW QUESTION 30
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Business Advocate
- B. Expert Agent Selection
- C. Best Service Routing
- D. Advanced Call Vectoring
Answer: C
NEW QUESTION 31
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Sun Blade 150
- B. Oracle Fire V880/V890
- C. Amazon Web Services
- D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- E. Avaya Solutions Platform Servers
Answer: B,C,D
NEW QUESTION 32
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Workforce Management
- B. Desktop and Process Analytics
- C. Quality Monitoring
- D. Speech/Voice Analytics
- E. Customer Feedback
Answer: A,C,D
NEW QUESTION 33
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. In AEP 7.2.x, full ports cannot be bundled with speech.
- B. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- C. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- D. In AEP 7.2.x, full ports may be bundled with speech.
- E. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
Answer: B,C,D
NEW QUESTION 34
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 35
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Business Advocate
- B. Expert Agent Selection
- C. Best Service Routing
- D. Advanced Call Vectoring
Answer: A
NEW QUESTION 36
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- B. CM Server Separation
- C. Multiple Servers with Single VMS
- D. Multiple Server - Multiple VMS
Answer: A,B
NEW QUESTION 37
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Workspaces® for Elite
- B. Avaya Breeze®
- C. Avaya Control Manager
- D. Avaya Oceana®
Answer: D
NEW QUESTION 38
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 0
- B. 15,000
- C. 12,000
- D. 10,000
Answer: B
NEW QUESTION 39
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Shared hardware and shared software
Answer: C
NEW QUESTION 40
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya Call Management System
- B. Avaya Aura® Elite Multichannel
- C. Avaya IX™ Workforce Engagement
- D. Avaya Intelligent Customer Routing
Answer: C
NEW QUESTION 41
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Agent Plug-in
- B. Presence Plug-In
- C. Supervisor Plug-In
- D. EMC Plug-In
Answer: C
NEW QUESTION 42
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 4 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 2 = DSPs
Answer: C
NEW QUESTION 43
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
- A. By using the benefit of Avaya Aura® Contact Center
- B. By using the benefit of Avaya IX'M Workforce Engagement
- C. By using the benefit of Avaya Proactive Contact
- D. By using the benefit of Call Center Elite
- E. By using the benefit of Avaya Call Management System
Answer: B,D,E
NEW QUESTION 44
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
Answer: B
NEW QUESTION 45
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Secure
- B. Enterprise
- C. ReadyNow
- D. Custom
Answer: C
NEW QUESTION 46
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Proof of Concept
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Ready Now Solutions
Answer: A
NEW QUESTION 47
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Hybrid
- B. Public
- C. CPaaS
- D. Private
Answer: B
NEW QUESTION 48
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 4 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 2 = DSPs
Answer: B
NEW QUESTION 49
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
Answer: A
NEW QUESTION 50
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