Free CIS-CSM Braindumps Download Updated on Jan 22, 2022 with 65 Questions
ServiceNow CIS-CSM Exam Practice Test Questions
Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
NEW QUESTION 30
What do blue circles in the timeline of a case form represent?
- A. Activity
- B. State
- C. Note
- D. Comment
Answer: B
Explanation:
Explanation
NEW QUESTION 31
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. Data Policy
- B. User Criteria
- C. Knowledge Product Entitlements
- D. ACL
Answer: B,C
NEW QUESTION 32
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/ contextual-search/concept/c_DefineContextualSearch.html
NEW QUESTION 33
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. 1
- C. Unlimited
- D. 2
Answer: C
Explanation:
Explanation
NEW QUESTION 34
Which of the following are best practice with regard to data imports? (Choose two.)
- A. Images embedded in Knowledge Articles should be uploaded separately
- B. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
- C. When importing to multiple instances import to each instance separately.
- D. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
Answer: A,C
NEW QUESTION 35
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. 1
- C. Unlimited
- D. 2
Answer: C
NEW QUESTION 36
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
Answer: A
NEW QUESTION 37
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Create requests on behalf of customers
- B. Create cases on behalf of customers
- C. Manage major incident communication on behalf of a customer service manager
- D. Manage requests on behalf of customer service agents
- E. Manage cases on behalf of customer service agents
Answer: A,B
NEW QUESTION 38
Which of the following roles cannot update a consumer's record?
- A. admin
- B. sn_customerservice.consumer_agent
- C. sn_customerservice_agent
- D. sn_customerservice_manager
Answer: C
NEW QUESTION 39
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
- A. Information about customer's service contract
- B. Allows access to Knowledge Articles that are related to products owned by a customer
- C. Reduces call volume
- D. Makes it easier for Agents to manage case volume
Answer: B,C,D
NEW QUESTION 40
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
- A. sn_shn.note_preferences
- B. sn_shn.popup_width
- C. sn_shn.max_num_alerts
Answer: B
NEW QUESTION 41
In the Customer Service Management space, what does the term asset management mean?
- A. Tables in the Asset application
- B. Financial, contractual and inventory information of assets
- C. Tracking products or services customers are using
- D. A set of business activities and processes used to track assets
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.html
NEW QUESTION 42
What role does the Engagement Manager play before the Workshop? (Choose two.)
- A. Assists with technical requirements
- B. Provides answers to technical problems
- C. Acts as intermediary
- D. Project Manager
Answer: A,D
NEW QUESTION 43
From what places in SN can an agent create a case? (Choose three.)
- A. Account
- B. Chat
- C. Contact
- D. Customer Service Application
Answer: A,C,D
NEW QUESTION 44
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Service Catalog
- B. Open An Incident
- C. Community
- D. Knowledge Base
Answer: A,C,D
Explanation:
Explanation
NEW QUESTION 45
Which one is NOT a dependency for the Customer Service Plugin?
- A. Skills Management
- B. Task Activities
- C. Openframe
- D. Communities
Answer: D
NEW QUESTION 46
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 47
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
NEW QUESTION 48
What do blue circles in the timeline of a case form represent?
- A. Activity
- B. State
- C. Note
- D. Comment
Answer: B
NEW QUESTION 49
What criteria can be used to determine when a new inbound case should be opened?
- A. When we have new marketing material for a customer
- B. When a customer has a question or issue to resolve
- C. When an internal problem occurs
- D. When a new customer is created
Answer: B
NEW QUESTION 50
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. Contact
- B. VIP
- C. Domain
- D. Holiday
Answer: A
NEW QUESTION 51
What should be part of the pre-engagement collateral?
- A. Stock Keeping Unit (SKU) and pricing sheet
- B. Customer Service roles template
- C. Frequently Asked Questions (FAQ)
- D. Scoping Guide
Answer: D
NEW QUESTION 52
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
Explanation:
Explanation
NEW QUESTION 53
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
- A. Chat
- B. Case
- C. Knowledge Article
- D. Accounts
Answer: B,D
NEW QUESTION 54
Information about a customer's service contract is found in Knowledge.
- A. False
- B. True
Answer: A
NEW QUESTION 55
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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Key Performance Indicators and Benchmarks
- Selection of appropriate features and functions to meet business requirements
- Value proposition
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