Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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| Section | Objectives |
|---|---|
| Topic 1: System Monitoring and Troubleshooting | - Fault isolation and resolution procedures - Logging and performance monitoring |
| Topic 2: Call Flow and Routing Design | - IVR and call treatment logic - Vectoring and scripting concepts |
| Topic 3: Contact Center Administration | - User and agent configuration - Skills, queues, and routing strategies |
| Topic 4: Installation and Configuration | - Initial system setup and provisioning - Media server and call routing configuration |
| Topic 5: Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform - System components and deployment architecture |
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