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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
B) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
C) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
D) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".

2. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the content of the Avaya network log server.log/log
B) the Call Data Summary Report
C) the error logs in the speech recognition server
D) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen

3. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Pluggable Data Connector (PDC)
B) the ACR call Control application (CCA)
C) the ICR Core
D) the Self Service Application (SSA)

4. Which two statements below about infinite campaigns are true? (Choose two)

A) Infinite Campaign is designated by Campaign Type 0.
B) Infinite Campaign terminates automatically after processing all contacts.
C) Infinite Campaign terminates only when all agents log off from the campaign.
D) Infinite Campaign does not terminate by itself after processing all contacts.
E) To terminate an Infinite Campaign, manual intervention is required.

5. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
D) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
E) Ensure that the Short Message Service (SMS) server is not down.

Solutions: