Avaya Workforce Engagement Support Certified : 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Check data fragmentation
B) Confirm Services are running
C) Perform Database backups
D) Consider loading trends.
E) Check active alarms

2. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) Local System
B) MSA
C) SA
D) DMSA

3. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) The server can be hosted on several diferent hardware types
B) SQL Server must be installed on this server
C) Two or more physical servers can have the same installed platform
D) The same hardware can be used for multiple severs
E) The server is located in the desktop zone

4. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The Audit viewer
B) The user log
C) The installer log
D) The alarm status

5. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
B) When there is an incoming call that is put on hold, only the customer side will be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) An internal call will not be recorded.

Solutions: