ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : CIS-ITSM日本語
- Exam Code: ServiceNow
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
- Updated: Oct 05, 2026
- Q & A: 200 Questions and Answers
About ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : ServiceNow Exam
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Number of Questions: 65 Questions
Duration: 90 minutes
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Price: $150 (USD)
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
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Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Change and Release Management: 25%
- Configuration Management Database: 5%
- Incident Management: 25%
- Knowledge Management: 10%
- Problem Management: 10%
For each ITSM application, the candidate must know the following for each module
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration Management Database (CMDB) | 5% | - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes - CMDB data model, classes, and relationships |
| Problem Management | 20% | - Known error and workaround management - Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Problem resolution and closure processes |
| Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests - Service catalog design, items, and categories |
| Incident Management | 30% | - Incident lifecycle and process flow - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules |
| Integrations & Advanced Features | 10% | - Service Operations Workspace configuration - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Portfolio Management |
| Change Management | 20% | - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change success measurement and reporting - Change scheduling, risk assessment, and implementation |
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