Pegasystems Certified Pega Decisioning Consultant 26 : PEGACPDC26V1
- Exam Code: Pegasystems
- Exam Name: Certified Pega Decisioning Consultant 26
- Updated: Sep 10, 2026
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business agility for 1:1 customer engagement | - Agility in a customer engagement project - Building your business operations team - Implementing business changes in revision management - Launching a new offer on web - Change management process - Change request types - Life cycle of a change request - Updating existing actions |
| Topic 2: Next-Best-Action concepts | - Optimize the next-best-action strategy - One-to-one customer engagement - Define the starting population - Optimize the customer value in the contact center - Essentials of always-on outbound |
| Topic 3: Contact policy and volume constraints | - Avoid overexposure of actions on outbound - Limit action volume on outbound - Avoid overexposure of actions |
| Topic 4: Channels | - Send offer emails - Share action details with third-party distributors - Create a real-time container - Real-time containers |
| Topic 5: Engagement policies | - Create an engagement strategy - Define customer engagement policies |
| Topic 6: AI and Arbitration | - Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
| Topic 7: Actions and treatments | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
| Topic 8: Decision strategies | - Create engagement strategies using customer credit score - Create and understand decision strategies - Create eligibility rules using customer risk segments |
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