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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) True
B) False

2. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) Media Server / Fax Detection Module
B) UAP
C) ICD Router
D) CTI Server

3. The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.

A) True
B) False

4. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) Monitoring requires the agent's permission, while barging does not.
B) Barging is only available for voice calls, while monitoring works for all channels.
C) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
D) There is no technical difference; it's just a permission setting.

5. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) It is the only method supported by the AICC software.
B) It provides higher quality recordings.
C) Passive taps are less expensive.
D) It is undetectable by the agent and does not generate any signaling that could impact the call.

Solutions: