EXIN ITIL 4 Foundation : ITILFND_V4

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a configuration item?

A) Any change of state that has significance for the management of a service
B) A problem that has been analyzed but has not been resolved
C) Any component that needs to be managed in order to deliver an IT service
D) Any financially valuable component that can contribute to the delivery of an IT product or service

2. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem analysis
B) Problem control
C) Error control
D) Problem identification

3. Which is part of the 'focus on value' guiding principle?

A) Understanding what services help the service consumer
B) Assessing services to identify parts that can be reused
C) Reducing the number of steps in the customer experience
D) Identifying activities that can be achieved in smaller iterations

4. What may form part of a service request procedure?

A) The method of diagnosing the cause
B) The timescale for restoration of service
C) Authorization in accordance with a security policy
D) Escalation to the appropriate change authority

5. Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

A) Supplier management
B) Service request management
C) Service desk
D) Service level management

Solutions: