Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aspekte gehören zum Service-Design?
1.Architekturen
2. Technologie
3.Service Management Prozesse
4.Metrics

A) nur 1, 2 und 4
B) nur 1
C) nur 2 und 3
D) Alle oben genannten

2. Welches der folgenden Ziele ist NICHT für die Erfüllung von Anfragen gültig?

A) Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
B) Informationen für Benutzer darüber, welche Dienste verfügbar sind und wie diese angefordert werden können
C) Beschaffung und Lieferung der angeforderten Komponenten von Standarddiensten
D) Zum Aktualisieren des Servicekatalogs mit Services, die möglicherweise über den Service Desk angefordert werden

3. Welche der folgenden Aussagen zu Prozessen ist RICHTIG?
1. Ein Prozess ist immer auf eine Reihe von Zielen ausgerichtet
2. Ein Prozess sollte dokumentiert werden

A) 2 nur
B) Keines der oben genannten
C) Beides
D) nur 1

4. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Ressourcen und Funktionen
B) Anwendungen und Infrastruktur
C) Dienste und Infrastruktur
D) Dienstprogramm und Garantie

5. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Es ist messbar
B) Reagiert auf bestimmte Ereignisse
C) Es liefert spezifische Ergebnisse
D) Es strukturiert eine Organisation

Solutions: