WGU Operations Management (C215, VDC2) : Operations-Management

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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What is the common theme in total quality management (TQM) across all functions in an organization?

A. To enhance management software
B. To ensure profit from product changes
C. To reward people rather than teams
D. To satisfy customer needs

Question 2

Which two types of operations include repetitive processes?
Choose 2 answers

A. Project process
B. Line process
C. Batch process
D. Continuous process

Question 3

Which quality control tool should be used to monitor the current status or end result of a process?

A. Flowchart
B. Control chart
C. Checklist
D. Scatter diagram

Question 4

Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?

A. Standard time
B. Normal time
C. Observed time
D. Performance time

Question 5

Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?

A. They may have suggestions for improving the operation.
B. They know how an operation has always been done with no need to change.
C. They may resist training on new machines.
D. They are experts in their field.

Solutions: