ServiceNow Certified Implementation Specialist - Customer Service Management : CIS-CSM

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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• State model and default process flow
• Functionality and features added or changed in the current release
• Basic and advanced features in baseline installation of the current release
• Basic and advanced operations performed by users and the system

How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.

During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

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How much does ServiceNow Certified CIS CSM costs

• No of Questions: 85 Questions
• Examination Fees: $400 USD
• Examination Name: ServiceNow Certified CIS CSM
• Types of questions: Performance Based Questions
• Length of Exam: 85 min
• Passing Score: 60% or higher

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow CIS-CSM Exam Syllabus Topics: